The best service in Baltic banking sector

Danske Bank in Latvia acknowledged the best service provider in the Baltic banking sector.

The research on the Baltic banking sector performed by Dive Group has revealed that the best service in Latvia, Lithuania and Estonia was demonstrated by Danske. Moreover, the service provided by Danske Bank Latvia has received the highest score not only in the Latvian banking sector, but also in all the three Baltic countries. The assessment of the customer service quality by Danske Bank in Latvia equals 98.1%. The overall average of service quality in the Latvian banking sector equals 89.4%.

CEO of Danske Bank in Latvia Raivis Kakānis is satisfied with this gratitude and admits that the improvement of the service quality has been among the priorities of the bank for many years: „This research which has been carried out on the Baltic scale is valuable because of several aspects. It is undeniable that this has been a compliment to the employees of our bank. What is even more important, this will help us to further improve the provided service, as the research provides an objective picture of both our strengths and the areas which need improvements. The high assessment confirms that we have selected the right direction of development, besides, the new strategy of Danske Bank “New Standards” focuses even more to the customer service quality.”

For the purpose of carrying out the research, mysterious customers of Dive Group visited 26 banks in 20 cities and towns of the Baltic countries and evaluated the environment at branch offices, the appearance of the service staff, the personnel’s ability to establish contacts, to understand customers’ needs, to offer services which are suitable for the particular customer’s needs, additional sales skills, communication skills and the skills of ending a conversation.

Danske Bank has gained appreciation for the provided service also before. It was declared the most praised bank within the campaign “Praise excellent service” during last two years.

For further information:
Ieva Zauere
Head of Communications
Danske Bank A/S Latvia Branch
Tel.: +371 2 948 5726
E-mail: ieva.zauere@danskebank.lv