Review of customers` claims and recommendations

Dear customers!

We strive to provide you the highest quality products and exceptional service, continuously improving these areas. Therefore we kindly ask you to inform us, if you have any complaints or recommendations about the quality of our services.

Conditions for the submission of complaint

Address your complaint in writing:
Sending it by post to Danske Bank A/S filiāle Latvijā, Cēsu iela 31/8, Rīga, LV-1012
Submitting it in the branch in Cēsu iela 31/8, Rīga
Filling in the application in web page: Feedback and suggestions
Sending an e-mail to info@danskebank.lv
Sending an e-mail to bank’s representative
Sending eBank message

The complaint must contain the following information:

Information about customer:

  • Private individual – name, surname, personal code (for non-residents – country of birth and date of birth), correspondence address, phone number;
  • Legal entity – entity name, registration number, registered and mailing address, contact person, phone number.
Essence of the complaint or recommendation
The circumstances justifying complaint
Preferred way for receiving reply
Date
Signature of customer/representative

Reply to complaint

Reply is given within 30 days after written application is received in the bank. Should it require additional time, to prepare the answer, the term can be prolonged, informing customer about the exact term.
Answer is prepared in Latvian. It is possible to prepare the answer in English or Russian by your request.

If the answer received from the Danske Bank A/S Latvia branch does not satisfy you

If customer is not satisfied with the Danske Bank A/S Latvia branch reply to the complaint, the Customer has rights to seek for non-judicial arbitration, turning to the Ombudsman of the Association of Latvian Commercial Banks (address: Doma laukums 8A, Rīga, LV-1050, phone: 67284562; e-mail: ombuds@lka.org.lv), as well as submitting complaint about breaches of the Consumer Rights Protection Law to the Consumer Rights Protection Centre (address: Brīvības iela 55, Rīga, LV- 1010; phone: 65452554; e-mail: ptac@ptac.gov.lv).

Bank supervision is performed by:

In Latvia – Financial and Capital Market Commission. Address: Kungu iela 1, Rīga, LV-1050, phone 7774800, e-mail: fktk@fktk.lv.
In Denmark – Danish Financial Supervisory Authority. Address: Aarhusgade 110, 2100 Copenhagen, Denmark.

For more detailed information, please call Danske Bank on +371 67 959 599 (business days from 9:00 am till 17:00 pm).

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