Review of clients` claims and recommendations

Dear customers!

We strive to offer you the highest quality products and exceptional service, continuously improving these areas. Therefore we kindly ask you to inform us, if you have any complaints or recommendations about the quality of services, provided by the Bank.

You can submit your complaints and/or recommendations in different ways:

Reply is given
Orally Immediately*
In Customer Service Centre
By phone
In writing** Within 30 days after written application is received in the Bank
In letter form via mail
In application form in Customer Service Centre
By fax
Via e-mail, given in the Bank’s web page
To Bank’s representative e-mail
By using eBank’s messages

*Should it require additional time, to prepare the answer, the term can be prolonged, informing customer about the exact term.

**Answer on application is prepared in Latvian. It is possible to prepare the answer in English or Russian by your request.

Answer is given using the same communication channel as the objections and/or recommendations are submitted in the Bank. You can file the complaint in our home page under “Write us” or by filling in an application form.

If customer has received a negative reply to a claim submitted to the Bank regarding money transfers and transactions with electronic payment means, the customer is entitled to submit his claim for review to the Ombudsman of the Association of Latvian Commercial Banks in line with the „Procedure, for reviewing the complaints of credit institution customers by the Ombudsman of Association of Commercial banks of Latvia (Rules)”.
More detailed information, as well as the „Regulation of Ombudsman of the Latvian Commercial Banks Association” and the „ Procedure for reviewing the complaints of credit institution customers by the Ombudsman of Association of Commercial banks of Latvia (Rules)” are available on the internet home page of Association of Latvian Commercial Banks: http://www.bankasoc.lv/lv/ombuds/

For more detailed information, please call Danske Bank Contact Centre, phone +371 67 959 599 (business days from 9:00 am till 17:00 pm)