Review of customers` claims and recommendations
We strive to provide you the highest quality products and exceptional service, continuously improving these areas. Therefore we kindly ask you to inform us, if you have any complaints or recommendations about the quality of our services.
Conditions for the submission of complaint
|Address your complaint in writing:|
|Sending it by post to Danske Bank A/S filiāle Latvijā, Cēsu iela 31/8, Rīga, LV-1012|
|Submitting it in the branch in Cēsu iela 31/8, Rīga|
|Filling in the application in web page: Feedback and suggestions|
|Sending an e-mail to email@example.com|
|Sending an e-mail to bank’s representative|
|Sending eBank message|
|The complaint must contain the following information:|
Information about customer:
|Essence of the complaint or recommendation|
|The circumstances justifying complaint|
|Preferred way for receiving reply|
|Signature of customer/representative|
Reply to complaint
Reply is given within 30 days after written application is received in the bank. Should it require additional time, to prepare the answer, the term can be prolonged, informing customer about the exact term.
Answer is prepared in Latvian. It is possible to prepare the answer in English or Russian by your request.
If the answer received from the Danske Bank A/S Latvia branch does not satisfy you
If customer is not satisfied with the Danske Bank A/S Latvia branch reply to the complaint, the Customer has rights to seek for non-judicial arbitration, turning to the Ombudsman of the Association of Latvian Commercial Banks (address: Doma laukums 8A, Rīga, LV-1050, phone: 67284562; e-mail: firstname.lastname@example.org), as well as submitting complaint about breaches of the Consumer Rights Protection Law to the Consumer Rights Protection Centre (address: Brīvības iela 55, Rīga, LV- 1010; phone: 65452554; e-mail: email@example.com).
Bank supervision is performed by:
In Latvia – Financial and Capital Market Commission. Address: Kungu iela 1, Rīga, LV-1050, phone 7774800, e-mail: firstname.lastname@example.org.
In Denmark – Danish Financial Supervisory Authority. Address: Aarhusgade 110, 2100 Copenhagen, Denmark.
For more detailed information, please call Danske Bank on +371 67 959 599 (business days from 9:00 am till 17:00 pm).